Client-Initiated Cancellation (Before Project Start)
- Within 7 calendar days of purchase AND before migration kickoff:
- Full refund minus 5% processing/admin fee.
- After 7 days OR within 5 business days of kickoff:
- Refund excludes non-refundable deposit and any preparation work completed.
Client-Initiated Cancellation (After Project Start)
- Refunds apply only to undelivered milestones.
- Completed or in-progress phases (e.g., data extraction, transformation, or partial migration) are non-refundable.
Refund Terms
- Deposit: Non-refundable after SOW acceptance.
- Milestone-Based: Refunds calculated on remaining undelivered milestones.
- Custom Work: Any custom scripts, automation, or integrations are non-refundable once development begins.
- Third-Party Costs: Cloud provider fees (AWS, Azure, GCP), licenses, and subscriptions are non-refundable.
- Processing Time: Approved refunds processed within 10–15 business days.